Turkcell Global Bilgi has launched a service at Istanbul Airport to provide 24/7 support for individuals with hearing and visual impairments. With the company’s Video Call Center service, disabled guests can have a more accessible airport experience.
The Video Call Center facilitates communication support for hearing and visually impaired individuals at İGA Istanbul Airport. This service enhances the airport experience for disabled guests with features such as screen sharing, live visual, and auditory support.
Hande Zop Erol, Deputy General Manager responsible for Sales at Turkcell Global Bilgi, stated that they provide uninterrupted support to individuals with hearing and visual impairments through this service. She expressed that the aim of the Video Call Center is to enable disabled guests to travel more easily and comfortably.
The Video Call Center offers the possibility of voice and video communication with customers. This system aims to provide more effective and faster solutions with features such as screen sharing and live visual support. Companies can use this service to establish closer contact with customers and effectively manage various processes.
Through the Video Call Center, Turkcell Global Bilgi aims to overcome barriers using technology and provide equal service to individuals from all segments of society. The company continues to invest in digital solutions to enhance customer experience and improve service accessibility.
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