İGA Istanbul Airport has been named “Best Airport in Europe” by ACI World, while also receiving major global awards in customer experience and training leadership.
Istanbul’s global aviation hub, İGA Istanbul Airport, has achieved new international successes. Recognised in three different categories by the Airports Council International (ACI World), İGA has once again proven its leadership in shaping the future of the industry.
Awards won by İGA Istanbul Airport:
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Best Airport in Europe: Ranked first among airports serving over 40 million passengers.
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Level 5 Customer Experience Accreditation: The first airport in Europe to receive this recognition and one of only four worldwide.
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Global Training Leadership Award: Earned international acclaim with training programmes achieving over 95% participation and satisfaction rates.
İGA Istanbul Airport officials emphasised that these awards are the result of the trust of millions of passengers and the dedicated efforts of its employees.
Meanwhile, İGA announced that it will host the ACI World Customer Experience Summit from 31 August to 4 September 2026. The summit will bring together leading representatives of the aviation sector in Istanbul, enabling the exchange of innovative strategies focused on customer and employee experience.
By representing Turkish hospitality and service excellence on a global scale, İGA Istanbul Airport continues to position Istanbul as the meeting point of the future.
