THY General Manager Bilal Ekşi announced that satisfaction rates increased across all categories in the 2025 survey conducted with 1.2 million passengers via inflight screens.
Survey with 1.2 Million Passengers
Turkish Airlines (THY) General Manager Bilal Ekşi shared the results of the satisfaction survey conducted throughout 2025 with the participation of 1.2 million passengers via inflight screens.
According to the survey, increases were recorded in all main categories compared to 2024.
Increase in Catering and Cabin Crew Satisfaction
According to the announced data:
- Catering satisfaction: increased from 79 to 82.
- Cabin crew satisfaction: rose from 88 to 90.
- Overall satisfaction rate: reached 86 from 82.
The results revealed a strengthening passenger perception, particularly in cabin services and catering quality.
“We Rise with Your Satisfaction”
In his social media post, Bilal Ekşi used the phrase, “We rise with your satisfaction.”
THY’s service quality, cabin experience, and catering concept ranked among the most important elements of brand competition in the global aviation sector.
