A SunExpress flight from Antalya to Gaziantep, scheduled to depart at 13:10, finally took off at 22:10, causing a 10-hour delay that left passengers outraged. The heavy traffic at Antalya Airport due to the holiday season led to severe distress among passengers from Gaziantep.
Additionally, another major issue occurred on the SunExpress flight from Frankfurt to Trabzon. The flight, scheduled to depart from Frankfurt to Trabzon, kept passengers waiting for 2.5 hours. However, after boarding, passengers were deplaned before takeoff and left waiting at the airport for an extended period.
While flights were expected to resume in the morning, SunExpress officials did not provide clear information to the passengers. Among the stranded passengers were families with children, and there was significant backlash against the ordeal.
SunExpress officials, after the prolonged wait, sent an email to passengers stating that the flight was postponed “due to operational reasons” and requested patience and understanding from the passengers. The new estimated departure date and time were announced as June 22, 2024, at 12:40.
SunExpress Email to Passengers
Here is the email sent by SunExpress to its passengers:
“Dear Passenger,
Your SunExpress flight XQ1641 FRA-TZX on 21-06-2024 has unfortunately been postponed due to operational reasons. Your satisfaction is very important to us, and we sincerely apologize for the inconvenience caused. Please rest assured that we will do our best to get you to your destination as soon as possible.
The estimated departure date and time are 22.06.2024 at 12:40. During this time, our ground staff will be happy to assist you and continue to provide you with updates. Please check the airport screens or the flight status on sunexpress.com for the latest information.
Thank you for your patience and for choosing to fly with SunExpress. Our crew looks forward to welcoming you onboard soon.”
Passengers are urged to stay updated with the latest information through airport displays or the SunExpress website as the situation develops.
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