Class is back in session at Azamara Cruises, with the cruise line adding a new chapter to its Azamara World Academy: “RezA – The Power Behind Confident Booking.”
The self-paced training module provides advisors with comprehensive training on RezA—Azamara’s enhanced reservation platform. It details the platform’s full capabilities, from searching sailings and understanding fare types to creating and managing bookings, processing payments and deposits, coordinating group reservations and special services, and maintaining guest profiles.
The training also covers how advisors can reserve ground transfers, pre- and post-cruise hotel stays, and land packages with Azamara. In addition, it outlines the process for booking onboard amenities through RezA, such as specialty dining, beverage packages, internet access, spa treatments and shore excursions.
“Travel advisors have always been an essential part of Azamara‘s success, and investing in their growth remains one of our highest priorities,” said Dondra Ritzenthaler, CEO of Azamara Cruises, in a media statement. “The launch of the RezA chapter within Azamara World Academy reflects our ongoing commitment to listening, learning, and delivering the resources our advisor partners need to succeed. When advisors feel confident using our tools, they’re able to create more seamless, personalized experiences for their clients while growing their own businesses, and that’s a win for everyone.”
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