On Thursday, IndiGo flight 6E 12 from Istanbul to Delhi was delayed for 12 hours due to a technical issue, causing frustration for around 200 passengers.
IndiGo’s Delay Statement and Assistance to Passengers
An IndiGo spokesperson explained that the flight was delayed due to a technical problem and that passengers were informed about the delay. They mentioned that refreshments were provided, and necessary arrangements were made to ease the waiting time at the airport.
Hriday Madan, a passenger, said he and his wife arrived in Istanbul from Milan with Turkish Airlines, and their connecting flight to Delhi was rescheduled to 2 AM. Madan expressed great disappointment over the absence of an IndiGo representative to assist passengers during the 11-hour wait.
After an argument between a passenger and airline staff, additional security personnel were called to the airport. It was reported that passengers were still uncertain about when they would finally depart.
IndiGo apologized for the delay and the inconvenience caused to passengers. The frustrated passengers took to social media to share their difficult experience and express their dissatisfaction.
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