ISG Airport Hotel has completed its digital transformation and renovation process in its 17th year. The hotel at Sabiha Gökçen Airport’s new service model and modernisation move are detailed in the news.
The hotel at the heart of Sabiha Gökçen Airport unveiled its renewed face during Tourism Week
Located at the heart of the Istanbul Sabiha Gökçen International Airport (ISG) campus, ISG Airport Hotel is taking the guest experience to the next level with the renovation and digital transformation projects it has implemented as it enters its 17th year.
Speaking as part of Tourism Week, ISG Airport Hotel General Manager Mehmet Zeren reminded that they host thousands of visitors from all around the world every year and said; “We are proud to support Türkiye’s global strength in tourism with our vision that combines technology and comfort.”
Located at the heart of the Istanbul Sabiha Gökçen International Airport (ISG) campus, ISG Airport Hotel has launched a major transformation in its 17th year. Announcing its renewed face with a special statement for Tourism Week, the hotel continues to be an important part of Türkiye’s strength in tourism by modernising both its physical spaces and service infrastructure with its investments.
ISG Airport Hotel introduced its new face during Tourism Week
At the heart of Sabiha Gökçen, one of Europe’s fastest-growing airports, ISG Airport Hotel, which offers much more than an airport hotel, continues to play a critical role in Türkiye’s tourism infrastructure with its new investments. With its physical renewal and digitalisation move, the hotel reinforces its promise of “flawless comfort” to travellers once again in its 17th year.
Offering a comfortable accommodation opportunity before and after flights, all details in the hotel—from suite rooms to common areas, from the exterior façade to the garden landscaping—have been renewed. Within the scope of the renovation, repair and renewal works carried out, the inner garden was redesigned down to the finest details. Thus, business meals, invitations and special meetings held at the Blue Sky Restaurant, which opens to the inner garden, have gained a more modern and spacious experience. In addition to renovation works, the guest experience has been taken to a higher level with innovations and improvements in many areas, from digital infrastructure to the website, from menu contents to service processes.
Digital transformation and modernisation move from ISG Airport Hotel
Increasing speed and efficiency through digital transformation, ISG Airport Hotel has moved its hotel management system to the Opera Cloud platform with a state-of-the-art infrastructure. This strategic transformation increases speed in operational processes while offering guests a seamless experience. With self check-in/out kiosks to be launched soon and the renewed web interface, it is aimed to minimise reception waiting times.
Hotel reservation from the terminal with a single touch
Bringing travel comfort into the terminal, the hotel offers instant solutions to transfer passengers with its special promotion and reservation desk within the airport. Passengers can receive information from a single point after passport control and make a reservation within seconds. This application provides a significant convenience especially for transfer passengers and guests who need short-term accommodation.
Mehmet Zeren: “Our goal is to continuously take the guest experience further”
Sharing their vision within the scope of Tourism Week, ISG Airport Hotel General Manager Mehmet Zeren emphasised that the hotel is more than an accommodation point, but a “tourism ambassador”:
“As ISG Airport Hotel, we act with the responsibility of being an important tourism ambassador as one of the first and last points of contact for travel to our country. In this context, with the renovation and digital transformation projects we have implemented in our 17th year, we aim to further enhance our service quality. Thanks to our strategic location right next to the terminal, we are a point that saves time and facilitates travel for visitors coming to Istanbul. With Opera Cloud integration, self check-in solutions and our renewed areas through digitalisation, we offer our guests a faster, more comfortable and seamless experience.
We have also renewed our service philosophy through digitalisation. With the inner garden landscaping arrangements and modern touches in our common areas and suite rooms, we offer our guests a comfort-focused world that saves time. As a tourism stakeholder, we accompany Sabiha Gökçen’s growth momentum with investments that ‘add value’.”
High occupancy and multi-faceted service strength
Operating with an almost 100% occupancy rate on an annual average, ISG Airport Hotel continues its vision of being one of the most accessible hotels in Istanbul with its modernisation investments and next-generation service model.
With its 220-person conference hall equipped with the latest technology, 5 corporate meeting rooms, 128 modern rooms addressing different needs, Blue Sky Restaurant and comprehensive Health Club (Fitness & SPA), the hotel stands out as one of the city’s most dynamic accommodation and event centres where both transit travellers and the business world meet.
